Customer Support Representative (English + Spanish)
RateHawk, Ecuador

Emerging Travel Group (ETG) is looking to hire a Customer Support Representative, who will take calls and provide initial advice to our clients.

Job Responsibilities:

• Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;

• Distributing requests among departments and teams;

• Logging activity in CRM.

Requirements

• Excellent verbal and written communication skills in English (at least B2/C1);
• Excellent verbal and written communication skills in Spanish (at least B2/C1);
• Knowledge of Portuguese is an advantage;
• Previous experience in travel, hospitality or customer service is an advantage;
• Ability to deliver amazing Customer service by phone and in text;
• Boats the can-do attitude, patience and ability to "read" customers;
• You can work both as part of the team and with limited supervision;
• You are a natural multitasker;
• Responsibility, attentiveness, empathy, ability to handle stress.

Benefits

• remote work;
• schedule 2/2 (1 p.m. - 1 a.m. Ecuador time);
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.

Job Rewards and Benefits